User Journey Diagram¶
User journeys describe at a high level of detail exactly what steps different users take to complete a specific task within a system, application or website. This technique shows the current (as-is) user workflow, and reveals areas of improvement for the to-be workflow. (Wikipedia)
Mermaid can render user journey diagrams:
journey
title My working day
section Go to work
Make tea: 5: Me
Go upstairs: 3: Me
Do work: 1: Me, Cat
section Go home
Go downstairs: 5: Me
Sit down: 5: Me
Each user journey is split into sections, these describe the part of the task the user is trying to complete.
Tasks syntax is Task name: <score>: <comma separated list of actors>